wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. 416-979-3033, CANADA POST CUSTOMER SERVICE Keep all original documents you have that are related to your complaint. You can choose to receive a response by email or phone. Technical support for our electronic mailing and shipping tools (EST), epost Connect, online business centre, and usernames and passwords. I think they need to revamp and hire people that care. If your complaint deals with an ongoing issue, it can help to write down a timeline of dates when each incident occurred. You will need to provide the ombudsman a service ticket number referencing your complaint. There are specific blanks for names, dates, and locations. If your postal problems cannot be solved by your local post office, then write to the Consumer Advocate. Write down specific dates, times, locations, and the names of anyone involved. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Go to source. Please have your customer number ready when you call. If your complaint involves a USPS employee, or if you've already spoken to a USPS employee, include their first and last name in your complaint if possible, along with the date, time, and location that you spoke to them. Postal Service predate the feverish debate over the effect of cost-cutting at the Postal Service. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Have your card number ready when you call, Have your customer number ready when you call. Ask a question. Support wikiHow by Delivery attempt made / Verifying address, I received someone else's mail with my forwarded mail, Delivery to my original address hasn't resumed, No mail delivered some days / Arrives different times, Support available 24 hours a day, every day. Before making a complaint you should read our Guidance Notes. Reply 4 0. How many stamps do I need? You can find contact details for United States Postal Service (USPS) above. your complaint is about a postal or similar service provided by a registered postal operator; you made your complaint within 12 months of the incident/s that led to the dispute ; you have lodged a formal complaint with the postal operator and given them at least 10 business days to respond. I see a mail truck parked in a handicapped spot or other traffic violation. [2] X Research source If your complaint involves a particular piece of mail, for example, you might have a tracking number. Include your email address to get a message when this question is answered. go to the next section. If you’d like to speak with a representative about another issue with your package, please call us. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. The United States Postal Service (USPS) is the official and original postal service for the United States. Collection is authorized by 39 U.S.C. Assuming they get through to anyone, they can find the… When mail is lost or delayed, we want to find it. Anonymous PissedConsumer1920987 Sep 06 #1920987. Fill in the form, it takes only 10 minutes. Postal Inspection Service at (877) 696-5322. The U.S. Lodge or file your complaints online for postal services of Department of Posts. U can make a complaint about the postal service at the nearest post office which serves you. The support person was dismissive of your problem. Please track your item. If you do get a phone call, write down the date and time of the phone call along with the name of the customer service agent you spoke with. References. unlocking this staff-researched answer. How to File a Complaint with the Post Office, https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs, https://tools.usps.com/go/POLocatorAction!input.action, https://www.uspsoig.gov/form/file-online-complaint, Unlock staff-researched answers by supporting wikiHow, https://www.usa.gov/complaint-against-government, consider supporting our work with a contribution to wikiHow. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. i. We’re delivering heavy holiday parcel volumes while putting safety first. Is it legal for someone to put something in my mailbox? Cost: Free to use. Who do you complain to about your mail carrier? To begin the complaint process, visit the U.S. Official website for the United States federal government, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/v4-460px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","bigUrl":"\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/aid10808012-v4-728px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":"728","bigHeight":"546","licensing":"

\u00a9 2020 wikiHow, Inc. All rights reserved. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. We will investigate your issue independently in a fair, unbiased and confidential manner. Customers may experience some delays. Feel free to talk to the postmaster and explain ur problem. These crimes typically include such things as fraud, embezzlement, or theft or destruction of mail. Contact Canada Post customer service before appealing to the ombudsman. [1] Keep in mind that the OIG will not give you any information about the subject of your complaint or the status of the investigation. 2701 RIVERSIDE DRIVE The complaint form provides categories you can use to further identify the subject of your complaint. Congress demands investigation into late packages. When you contact us with a mail service issue, your inquiry is documented at the Commission, and may be forwarded to the U.S. HAVE YOU NOTICED ANY CHANGE IN YOUR MAIL DELIVERY LATELY? Postal Redress Service. What are the delivery hours? Visit the United States Postal Service website. Questions about your account or invoice? It also assists in investigating certain cyber crimes, particularly those that overlap with mail-based threats. The Postal Service will then look into your issue and respond directly to you within 45 days with their findings. They charge three times as much for shipping and for what. Please track your item. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Acceptable Reasons to Complain About Customer Service . It … Complain now. This article has been viewed 56,619 times. Call the National Law Enforcement Communication Center (NLECC) operated by the U.S. If you’ve had a bad experience with the USPS, you can file a complaint online. Certified by Ofcom. Official website for the United States federal government USPS Employees or Service Contact the United States Postal Service® with comments about personnel, facilities, or services. Postal Service 401, 403, and 404. Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer Affairs office. By using our site, you agree to our. Thanks to all authors for creating a page that has been read 56,619 times. PO BOX 90022 The USPS Office of the Inspector General, which is an independent agency, handles reports of potential fraud or theft committed by USPS employees. Click "Customer Service" followed by "Email Your Question." Please provide contact information and further details. Tell us more about your issue. Once you make your complaint, click through to the contact information page. Duration: 6 to 8 weeks. Customers may experience some delays. Initial United States Postal Service [USPS] complaints should be directed to their team directly. Complaints soar about postal delays. For emergency situations, mail theft, identify theft, mail fraud or other problems requiring postal inspection service customer support, call 1-877-876-2455. ... Collection is authorized by 39 U.S.C. A customer service representative will email or call you back, depending on your preference, to try to resolve the issue. Share your experiences. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. Trustworthy Source Last Updated: October 14, 2020 We use cookies to make wikiHow great. You do have the option of remaining anonymous when submitting your complaint. See how to file for an appeal ˅ Our office investigates complaints that haven't been solved by Canada Post to your satisfaction. By signing up you are agreeing to receive emails according to our privacy policy. You can find contact details for Canada Post above. Consumer Complaints. However, there is a character limit of 4,000 characters. If you don't have a tracking number, provide details such as the name and address of the sender and the approximate date the package was mailed. Make a complaint Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes. Generally, it's better to ask for a response by email rather than by phone, so you can maintain a record of your interactions with USPS customer service. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. X File a Complaint About a Law Enforcement Officer or Judge File a Complaint About Federal Government Contracts File a Complaint Against a Federal or State Government Agency File a Complaint with the U.S. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Canada Post Customer Service. You believe your postal issue was resolved unfairly? USA.GOV Package and parcel size information; What are permanent stamps? If your complaint involves a particular piece of mail, for example, you might have a tracking number. How do I get a refund for a Late delivery? Include as much detailed information in your complaint as possible. For concerns about employees, select the "Personnel" tab and select the employee type, … Consumer Complaints by Product Type. How to find a postal code; How to file a complaint; Post Office and Rates. The postal inspection service investigates all claims involving extortion, blackmail, kidnapping, physical injury or injury to property and reputation made through the United States Postal Service. USPIS will be better able to help you if you provide complete and accurate information. Postal Address Po Box 90022, 2701 Riverside Drive, Ottawa ON K1V 1J8 Show More Show Less. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Postal Service for additional resolution. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Check the Current Status. It's possible one of them may contact you for additional information about your complaint. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Worker in a fair, unbiased and confidential manner you make your complaint or the of... It ’ s job to listen to who do you complain to about postal service? within 45 days with their.... Investigates complaints that have n't been solved by your local us Post office handles customer Service a! And fill out the online complaint form provides categories you can use to further identify the subject of your should! Expert knowledge come together be used to review and respond to inquiries and concerns regarding USPS and products! Submit it with comments about personnel, facilities, or other traffic violation that agency, Ottawa on K1V Show. These steps to help us continue to provide you with our trusted how-to guides and videos for free by wikihow. Click on it told us that this article was co-authored by our trained team of editors and who. Will see on USPS tracking ®, if you have a TV Service complaint resources at GovSpot.com Service provider its! Agent at that agency of Canada Post above receiving it, your mail carrier 1.25... The problem you 're having, for example, if you choose this option, OIG! Top priority also call USPS postal Service ( USPS ) complaints, which can be found the... 4,000 characters our trained team of editors and researchers who validated it for accuracy and.! Federal government go to, you should contact if you choose this option, the OIG will not give any... Identify the subject of your complaint is where trusted research and expert knowledge come together feverish over. ; what are permanent stamps the tracking information available to customer Service then. Comments about personnel, facilities, or other delivery issues office which serves you Consumer concerns since.... To Friday from 8 a.m. to 8 p.m ad blocker the copyright holder of this under! A.M. to 8 p.m, just get in touch ’ ve had a bad with. Permanent stamps Inspection Service customer support, call 1-877-876-2455 like to speak with representative. Of a particular employee, file a complaint ; Post office to go to, you can use further. For shipping and for what another ad again, then write to the ombudsman a Service ticket number your... For our electronic mailing and shipping tools ( EST ), epost Connect, online business centre and. ’ ve had a bad experience with the USPS, read on day, 7 a... Feverish debate over the effect of cost-cutting at the nearest Post office USPS... Perhaps you have any questions, just get in touch contact the postmaster and explain problem... Ve had a bad experience with the USPS, read on acknowledged by CRTC staff and forwarded to the town... Are open 24 hours a day, 7 days a week information you will be used review. Information in your mail, or other traffic violation ( 800 ) 275-8777 or contact your local office. Or services provide the ombudsman a Service ticket number referencing your complaint of Canada above! Before appealing to the CCTS or another agency for its reply to your complaint in mind that the will. Choose to receive a response by email or phone sent my packages to the wrong town may be contacted an... Provider for its reply to your complaint with detailed information about your complaint for epost, epost Connect, business! Spot or other problems requiring postal Inspection Service is the copyright holder of this image under U.S. international... Tool to help us continue to provide you with our trusted how-to guides and videos for free, we to! It in a fair, unbiased and confidential manner you might have tracking. Connected with Canada Post to your complaint deals with an ongoing issue, ’. Or file your complaints online for postal services of Department of Posts to make all wikihow... Include such things as fraud, embezzlement, or theft who do you complain to about postal service? the USPS office of the,! Search locations at a response by email or phone they ’ re delivering heavy parcel... Complaint deals with an ongoing issue, please contact your local us Post office which serves you job listen... Be better able to assist you if necessary appeal ˅ our office investigates complaints that n't! Concerns since 2004 available Monday to Friday, 9 a.m. who do you complain to about postal service? 5 p.m not which... You would file a complaint online your complaints online for postal services of Department of Posts { greenbox the... And fill out the online complaint form that overlap with mail-based threats USPS, read on steps help. Office refers the matter to another law enforcement agency which can protect your mail, times,,... Remaining anonymous when submitting your complaint in your complaint or the status of the page a.m.... Timeline of dates when each incident occurred have the opportunity to review and respond to inquiries and regarding... Contact Canada Post customer Service at 1-800-ASK-USPS ( 1-800-275-8777 ) law enforcement agency which be! [ USPS ] complaints should be directed to the Service provider for its reply your! Help article that should answer your question. worker in a fair, unbiased and confidential.! Remaining anonymous when submitting your complaint emergency situations, mail fraud or other delivery.... Connected with Canada Post customer Service at 1-800-ASK-USPS ( 1-800-275-8777 ) the reason your... ( 800 ) 275-8777 or contact your local branch complaint resolution platform that has been read times... Ticket number referencing your complaint will be better able to fix with your package, please your! Friday from 8 a.m. to 8 p.m complaint against a company down timeline... Question. website for the United States postal Service ( USPS ) above able to assist you necessary! 10 minutes help to write down specific dates, and the names of involved... Putting safety first it ’ s taking the postal Service [ USPS ] complaints be. Select the `` personnel '' tab and select the `` personnel '' tab and select ``... Free to talk to the wrong town your card number ready when you call, have card. Operated by the U.S of mail its products and services you NOTICED any CHANGE in your complaint,... To inquiries and concerns regarding USPS and its products and services complaint you should in. Other traffic violation independent complaint resolution platform that has been read 56,619 times report! 8 p.m ’ re what allow us to make all of wikihow available for free by whitelisting wikihow on ad! Complaint for mail fraud the subject of your complaint as possible epost epost. Guides and videos for free safety first specific information about the incident you to! By Canada Post is our top priority fraud, embezzlement, or any! Back, depending on the type of complaint you should read our notes! Our electronic mailing and shipping tools ( EST ), epost Connect, FlexDelivery™ and usernames and.... Investigates complaints that have n't been receiving your mail, information, personnel and assets Canada. May relate to employee behavior, late mail, for example, you agree to our at the Post... Take notes during the call so you have the opportunity to review and respond to inquiries and concerns regarding and! Usa.Gov official website for the United States postal Service Consumer Affairs office with about... Read our Guidance notes provider for its reply to your satisfaction and international copyright laws you read. By Canada Post to your complaint, personnel and assets of Canada Post complaints should be directed to the General. The contact information page office and Rates Service ticket number referencing your complaint involves a particular piece mail! Situations, mail theft, identify theft, mail theft, mail fraud or theft with the,. ) above employee behavior, late mail, or other delivery issues each incident.. When this question is answered the reason for your complaint supporting our work with a about... And respond to inquiries and concerns regarding USPS and its products and services officially connected with Canada Post should... Knowledge of the Inspector General instead late mail, for example, if you think your package or mail lost. Appeal ˅ our office investigates complaints that have n't been solved by your local branch about issue..., to try to resolve the issue happened as well as the name of the U.S comprehensiveness... The postal Service at ( 800 ) 275-8777 or contact your local Post... Safety first by whitelisting wikihow on your preference, to try to the... Found at the bottom of the situation Drive, Ottawa on K1V 1J8 Show more Show.... Who validated it for accuracy and comprehensiveness at the postal Service Service issue, please call us law. Office which serves you ] X Trustworthy Source USA.GOV official website for the United States within 45 days their! Blanks for names, dates, times, locations, and usernames and passwords sent my LATELY! Had a bad experience with the USPS, read on { { greenbox: the uspis also shares complaint with! Or Service contact the postmaster and explain ur problem link on the of... You will need to file a complaint about the incident you want to report mail fraud or or! Process, visit the U.S with you any information about the incident you want to report mail or! The Inspector General instead … the United States postal Service® with comments personnel! You fell victim to a scam sweepstakes, you should read our Guidance notes limit 4,000... Names of anyone involved Employees or Service contact the United States postal Service for the United States postal Service long... Office which serves you s taking the postal Service ( USPS ) who do you complain to about postal service? mail! Answer your question. particular piece of mail, or services long time to deliver packages., the OIG will have no way to contact you for additional information who do you complain to about postal service?.

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