@CheesyRaider Grubhub sucks too. As soon as I hit my third delivery issue (missing food, wrong food) they said they were unable to help my account or refund further ? Might be your problem. Ok hold today twice for a total of 2 hours. Either @Grubhub delivery is broken right now or some clown got our apartment building banned from delivery. We found their implementation, training and customer service to both you and us to be unsatisfactory, and only ended in bad reviews for The Tavern. @MnstrHigh_MOM Placed order for delivery with credit card info processed an order and never delivered and now must wait 5 days to receive my refund. @Grubhub Has nonexistent customer service. @Grubhub my order says it was delivered, but it’s not? Is the @Grubhub app unusable for anyone else? @mattspence7 Chicago suburbs area. I have gotten this error before but usually seems to go away if I just click around a little Guess I will use @Grubhub. I have a great idea everyone! And after speaking with your team and asking them to resend my address, the driver delivered my food to someone else! Either way letting customers like me get ripped off suggests that Grubhub has a severe management problem. @parkerl41144689 GrubHub follows through on the hourly earnings guarantee only if you are scheduled during the time you worked and you do not miss accepting a single delivery. @Grubhub_Care I have in the past and you do nothing. Please contact us at driverinfo@grubhub.com for any Driver issues, @KristenCorliss It isn’t just an issue for me it is for all drivers. Ok hold today twice for a total of 2 hours. Either way letting customers like me get ripped off suggests that Grubhub has a severe management problem. So what can you do to maintain a good reputation and good relations among both users and restaurant businesses? — Food ordered online or over the app and then not delivered 5 to 6 hours later. I live down Orange, so its an easy grubhub order for me. 2/3. Be the first to know the next time Grubhub goes down. Imagine having a promo code on your homepage that doesn't work. @GrubHub automated system doesn't work. © Ookla, LLC. @Apple get it together for the love of God I need money. @semperdiced Cassidy spouted same BS on PBS New Hour w/Woodruff. The key - how to actually solve customers problems. @Grubhub @Grubhub_Care you truly don't care about your customers. Food delivery is essentially a commodity business. Or as the app sent a delivery then immediately cleared it off also showing as a missed delivery? They send out promo codes that don't work and then ignore you when you try to get help with it. Now go get some Grubhub and join the club, @jamesebradford We were told that over a month again. Don’t have this issue with Grubhub or door dash. Tips & Best Practices. Let's conquer your financial goals together...faster. We found their implementation, training and customer service to both you and us to be unsatisfactory, and only ended in bad reviews for The Tavern. @Uber @Uber_Support It's been a week, I wrote on email, reported on FB, Twitter to get my payment issue resolved on Uber eats:None of my 5 credit cards work on Uber but using same card my order comes from @Grubhub seamlessly, whereas @UberEats only gave copy-pasted answers. Both companies have surged in market share as they've poured money into the food-delivery market. I write about consumer goods, the big picture, and whatever else piques my interest. Maybe they’ll be more reliable. Amazon and Uber are well known for their preference for top-line growth over short-term profits. @seattlehaze Grub Hub — Unethical behaviour, unauthorized credit card charges. Free online ordering from restaurants near you! Grubhub Inc. is an American online and mobile prepared food ordering and delivery platform that connects diners with local restaurants. apparently Grubhub is having issues with the iOS. Second time in a row that @DoorDash completely messed up my order. @Grubhub Has nonexistent customer service. I guess I will just turn your system off. @linahsofi @Instacart Have you had any issue with any other delivery service such as Doordash, Grubhub, or Postmate? Change in management for the worse? No email support. Maybe they’ll be more reliable. downdetector.com, Via As soon as I hit my third delivery issue (missing food, wrong food) they said they were unable to help my account or refund further ? I’ve waited for a delivery for over two hours. Grubhub (NYSE:GRUB) stock has fallen more than 50% since last September, and after slumping through 2019, it now trades at a 52-week low. Looks like Door Dash servers are down. Todd has no business being on TV or for that matter working for Grubhub or Instacart. Disappointed ? Need help troubleshooting your Grubhub Corporate Account? @YaBoyPD @Uber_Support @UberEats @Uber_Support @UberEats But with DoorDash and Uber Eats well funded and hungry for market share, Postmates about to make its IPO, and Amazon seemingly taking a greater interest in food delivery, that's getting to be a tougher bet to make. why??? They all existed prior to DoorDash and were venture funded. Please contact us at driverinfo@grubhub.com for any Driver issues. The worst customer service?????@lyft. #MinimumPaySaturday #NoTipNoOrdering #StopWastingBandwidth, Door Dash is down. @McStang1986 Writing these guys is a waste of time too. Grubhub Gift Card reviews: What a rip off! The price level of this organization is high according to consumer reviews. @K3METICDEITY But we will try to break it down … Handling your problems . Uber/grub hub/amazon have the platform @gregralich @my_ox_is_broken @Postmates @Postmates_Help Between your experience and @tvjames experience, I’m NOT gonna sign up with Postmates. Because with Grubhub: Click, click, food! It might not be what you think. What will hopefully get a little easier, someday, is figuring out the price we’ll all pay for it. Via I just need to start making money ? -creative American. WHY IS THE @GRUBHUB SITE DOWN??? "Grubhub has a lot of problems and it's such a bad app" We're trying our best, you'll find that every app in this measure has its share of problems and it's not for lack of trying. At this point, the bull case for Grubhub seems to be that overall industry growth will be strong enough to overwhelm any threats from its rivals. @Primagen64 @linahsofi @Instacart Have you had any issue with any other delivery service such as Doordash, Grubhub, or Postmate? $100 Ripoff of disabled Senior Citizen. @Grubhub what’s wrong with the app, it keeps crashing and dropping my blocks Posts about GrubHub written by Jack Marshall. I’ve waited for a delivery for over two hours. @yuris I'm an early adopter of both grubhub and doordash) GrubHub only worked with a subset of restaurants in my area. No other delivery apps are showing this? Sign defense pro act (tech company for distribution of test. Meanwhile Grubhub workers reporting a glitch in the tip system that puts the decimal point in the wrong place, making tips seem dramatically larger. No more #Grubhub gift card purchases here. Grubhub takes advantage of consumers. This channel of communication is monitored and staffed primarily for customer service situations. Has anyone else noticed this happening more often lately? Fraudulent services. @DHLUS I NEED MY PACKAGE!!! @BGxMage We will soon be switching to DoorDash, so please bear with us!. What all of these companies have in common is a focus on market share rather than profit. However, though profits have been down in each of the last two quarters, Grubhub is still guiding for modest full-year EBITDA growth, as it's counting on investments in its infrastructure and other areas to pay off later in the year. @Keyen1 Thank you for reaching out. Glitches matter in the gig work game. Be careful ordering using the app. I and others have complained about this often. @Grubhub why is there no easy way to contact your customer service/help? @DriversAmerican They all existed prior to DoorDash and were venture funded. Uber and DoorDash are both bringing deep pockets to the food-delivery battle royale. The app on iOS is failing to load all restaurants. #CustomerServiceFail, @sentenenc I thought I’d be able to pop a crableg in my mouth this fine Thursday evening but no.. another disappointment??‍♂️. @SamWineman In my experience every delivery service is like this. @bob_in_atlanta GrubHub's biggest problem may be the fickleness of its customers, who are more than happy to try multiple delivery services. NYC Bikers. @ItsAlwaysGraham Reasons include traffic, order volume, low wages, lack of training, and lack of employee benefits. @althealaterr I’m trying to find work, so I apply to be a grubhub driver. Plus if issues like this do arise, Grubhub still allows for over the phone help vs app/DM help. Grubhub deducted $9.99 from my bank account without authorization for Grubhub+ membership. It’s saying all restaurants in my area are closed. @rykelso @McDonalds @Grubhub @DoorDash the amoe doesn't work either, sent an email for code request and no reply! Looks like Door Dash servers are down. Their promise was to create a win-win-win situation for customers, restaurants and … And after speaking with your team and asking them to resend my address, the driver delivered my food to someone else! Yet I order from Dominos and I have yet to have an issue. @Simon_R_Ellis 6 years using it and i have never had this problem. @UberEats is the worst and has the worst customer service. What's the Future of Food Delivery Services? 1. @Barb_Problems @Grubhub Seems like an issue with the restaurant. He hates author bios, so this is all you get. @BurgerKing @SAINtJHN @originalkoffee @Grubhub Working but not really cos I'm on twitter... @_YNNEJC Leave a message in the comments. No call or text from delivery person either. Seriously, DoorDash? Update: @Grubhub to the rescue ♥️. Founded in 1993 by brothers Tom and David Gardner, The Motley Fool helps millions of people attain financial freedom through our website, podcasts, books, newspaper column, radio show, and premium investing services. Privately held DoorDash is now valued at $7.1 billion and is currently targeting a $13 billion valuation in a new funding round. I just need to start making money ? @DoorDash_Help Thanks for the time down, gives me the time to go sign up for @Grubhub or @UberEats. Consumers complaining about Grubhub most frequently mention customer service, delivery time and next order problems. To our customers. @Grubhub_Care @guy_drive Thank you for reaching out. With more than 30,000 restaurants in 500+ cities, food delivery or takeout is just a click away. Now go get some Grubhub and join the club, @ColtSTaylor @DoorDash With the volume of ordering I've been doing for 8 months, I was having a lot less problems with DD than GrubHub, but this is insulting. We will soon be switching to DoorDash, so please bear with us!! Do the Dutch who are acquiring Grubhub intend to continue its abysmal customer service, or has a Dutch way of business already taken root at Grubhub? Horrible customer service and always had issues. Delivery Driver Issues. How is GrubHub not working, I just want Teriyaki steak from Phoenix ? A rising tide will lift all boats, in other words. @rykelso @McDonalds @Grubhub @DoorDash the amoe doesn't work either, sent an email for code request and no reply! @Grubhub is Grubhub down right now? I mentioned how if that is the case then they either need to let customers know sooner that there is an issue rather than have them wait nearly two hours before the order is canceled. The worst customer service?????@lyft. @Grubhub why is there no easy way to contact your customer service/help? I ordered a 30 dollar meal from taco bell before burritos, tacos the works. @DoorDash_Help It seems every restaurant is "You're out of range" Is there issues going on? The Growing Food Delivery Market. This channel of communication is monitored and staffed primarily for customer service situations. Amazon and Uber have ramped up competition … I hope Door Dash just gets bought out by Grubhub or Uber Eats. They say orar was delivered but no proof and arguing with people on the phone is horrible!!!!! It’s saying all restaurants in my area are closed. I thought I’d be able to pop a crableg in my mouth this fine Thursday evening but no.. another disappointment??‍♂️. DoorDash is down here. Fool since 2011. @disneywifee @Tootieeex33 @UberEats @Grubhub Plot twist: grubhub is also experiencing issues. @Grubhub_Care People who are not working, can distribute test For profit. @KonaMilano I want to live vicariously through someone seeing this who knows what *exactly* one of the working parts here is but none of the others. Follow me on Twitter to see my latest articles, and for commentary on hot topics in retail and the broad market. Thank god for @Grubhub in times when @Doordash cant handle all those trash orders they allow. The app on iOS is failing to load all restaurants. All Test should be free. @c_lphillips Negative reviews for GrubHub.com say things like: — High prices. Ordered from somewhere else, then the first order randomly showed up on the doorstep 3hrs later. It also is unprofitable on a GAAP basis. You issue a refund for way less than you should have? IT’S NOT WORKING. I’ll stick with Grubhub… I had an issue once and they cleared it right up (4 days to return to my credit card, they said it would take that long). Don’t purchase their gift cards. Hey @Grubhub, your "login with Google" doesn't work on firefox :(. It might not be what you think. trickle down economics right there, @Kdluvsc @Grubhub Wish i could use your website or app but apparently your system thinks im an robot and wont let use it. @StayGold_1993 Its like offering my person credit and bank information to be tampered with. XL & Catering Orders. @Grubhub so uh, is your site not working? 6 years using it and i have never had this problem. My freaking Grubhub driver delivered my pho and fried tofu somewhere else and wouldn’t answer the phone so now I am foodless and hangry. Are these problems happening in the Utica, Rome, and Syracuse area too?. @BurgerKing @SAINtJHN @originalkoffee @Grubhub Working but not really cos I'm on twitter... @Grubhub my order says it was delivered, but it’s not? @TevinWardlaw Thank you for reaching out. For instance I was in NY not too long ago ion business and it was snowing outside. Do the Dutch who are acquiring Grubhub intend to continue its abysmal customer service, or has a Dutch way of business already taken root at Grubhub? The meal delivery startup industry is in starvation mode. — Poor customer service (long wait times to solve problems over the phone) — Food delivered to wrong address. Grubhub ranks 113th among Food … Either @Grubhub delivery is broken right now or some clown got our apartment building banned from delivery. Someone gets their server address and floods it with pings until it crashes. @Grubhub_Care is grubhub down? IT’S NOT WORKING. I ain't telling anyone in my area though lol. I don’t have an extra $30 right now. @John32216 THE DRIVER DIDN’T ATTEMPT SHIT. Has the app randomly not sent you a delivery but showed you missed a delivery? Grubhub has steadily lost market share. Grubhub has a consumer rating of 1.17 stars from 3,390 reviews indicating that most customers are generally dissatisfied with their purchases. Your Account. Last Friday Amazon led a $575 million funding round for British food-delivery specialist Deliveroo, which could signal a similar interest in the U.S. market. Because with Grubhub: Click, click, food! It just hung up on me. Disappointed ? Nov. 25, 2020 Status overview Comments Unable to display this content to due missing consent. Just a slight panic attack, some stress eating and its resolved. @GoatMisanthrope @AskLyft @lyft @Uber @Grubhub No problem. @kapmandoo @Isley23 I ain't telling anyone in my area though lol. I've noticed it most lately with the weird actions of @Grubhub_Care - @Grubhub has, after 9 months of solid patronage on my part, just washed me down the memory hole and is no longer responding to me. @BenForWard3 @UberEats @Grubhub I refuse to use these services after I learned about the predatory fees. Please contact us at driverinfo@grubhub.com for any Driver issues, Also not joking @Grubhub isn’t working even when I deleted and reinstalled. @DajNoble @Grubhub @Grubhub_Care you truly don't care about your customers. This channel of communication is monitored and staffed primarily for customer service situations. @DHLUS I NEED MY PACKAGE!!! @Momstuffs2 @Liz_Stefaniak @DoorDash_Help DNS problems always. @ConcealedBones @DoorDash_Help I have had issues with delivery drivers from doordash and grubhub on 100% of my orders through those services. @Grubhub terrible service and when you call in is even worse. @Grubhub let’s talk about how y’all have no seafood options through y’all service. According to Edison Trends, the company had a 26.7% share of consumer spending on food-delivery platforms in February 2019, down from close to 40% share in March 2018. After all they are the ones that receive the orders and prepare them. @Grubhub your customer service is unable to assist me with refunding an order charged to wrong card and charging it to the correct card. No call or text from delivery person either. Managing Your Schedule. @FightIdiocracy Horrible customer service and always had issues. Please contact us at driverinfo@grubhub.com for any Driver issues. "We're losing money so we're passing the cost on to you, the customers! Grubhub has steadily lost market share. @GiaPaige @Postmates_Help That's the worst :( This happened with my ramen earlier this week so I just switched to Grubhub. @Grubhub Is grubhub not working I been trying and it reject my CC but go over to seamless no problem. Send out promo codes that do n't work either, sent an email code... With Grubhub????????? @ lyft @ Grubhub app unusable anyone... Were never available on Grubhub on to you Via Twitter Via Facebook drivers upset tonight that their earnings been. At $ 7.1 billion and is currently targeting a $ 13 billion in. I just want Teriyaki steak from Phoenix or some clown got our apartment banned... Tmclaughbos either @ Grubhub Wish I could use your website or app but apparently your system off and! 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